For registered patients we offer pre-bookable appointment 6 weeks in advance, on the day, online booking, emergency appointments for children and vulnerable patients also we have telephone slots if patients wish to speak to a clinician.
Appointments can be made in person or by telephone during surgery hours. When booking an appointment our reception staff will need to ask you a few questions so they can direct you to the most appropriate healthcare professional - this may be a GP or a practice nurse. The answers to these questions are confidential and ensures that you will have an appointment booked that best suits your clinical needs. We politely ask patients to only discuss one problem per appointment. This ensures that clinics run to schedule for the benefit of all patients. Longer appointments are available should you require an additional appointment to discuss further problems and are booked based on clinical need following an assessment with one of our triagers. Our receptionists are more than happy to help you booking the correct appointment type and health for your healthcare needs.
During surgery, the doctor has set aside time to deal with enquiries from registered patients over the telephone. We will ask you to leave your contact number and enquiry in order for the doctor to call you back during the surgery hours. A triage system is in place and you may be asked to speak to the practice nurse first before speaking to the GP. Please be aware that the GP will only try once to call outbound owing to the busy call schedule.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can now use our text messaging service to cancel your appointments up to 2 hours before the appointment. Please text 07922021097. This number should not be used for anything other than cancelling your appointment